25 years of research and real-world results in critical and complex conditions
Where are you seeing repeated patterns of failure?
Adaptive Governance for Organisations
for Boards and C-suite
"We're following best practice but the business isn't performing."
Decision-making in Deep Uncertainty
for Executive Leadership Teams
"We have good people in the room, but we keep making bad calls."
What working together looks like
Light touch, Deep insights
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Close collaboration with senior leadership and key stakeholders from beginning to end.
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Minimal, if any, disruption to existing business operations.
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Rapid delivery of deep insights.
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Actionable next steps co-developed with your team.
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The specific combination of tools and approaches we employ is context and challenge specific.
How engagements typically 'flow'
in the problem and its context
1
Build shared engagement
Educate, Share, Design, Plan
to enable collaborative systems analysis
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how business systems are operated
Collect, Collate, Analyse
3
for deep understanding of root causes
Test, Validate, Extend, Probe
4
to enable powerful, robust decisions
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Inform, Report, Facilitate
THE TRIGGER
The incoming CEO had inherited a dysfunctional organisation and he knew it. The department was buried in legacy issues, with leadership behaviours too siloed and risk-averse to break the cycle. He also knew he had a short time frame to fix it.
THE TREATMENT
We ran Systemic Risk Analysis to show leadership the underlying drivers of dysfunction, then provided training and support to help them simplify and clarify governance, audit and risk.
THE RESULTS
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Improvements in leadership language, behaviour, and performance expectations were visible within weeks.
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Strategic planning became more proactive and ambitious.
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Business systems became more efficient.
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The rate of 'bottom-up' innovation grew to become business as usual.
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The backlog of outstanding legacy issues dropped sharply over the following 18 months.
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The lasting change was in leaders new capability to see, decide, and act for the benefit of the whole organisation.
Testimonials
CEO - Public Health Organisation
“Thank you. I am not easily impressed, and you have delivered 100% of what you promised and in a more nuanced way than I expected. We would not have got to where we are without you.”
External Auditor - large Public Sector Organisation
“There has been a significant improvement in the last 18 months. The risk management approach now being taken seems to me to be leading in the public sector.”
Client Project Manager
"It was some effort to get everyone in the same room however it brought people around to a more clinical thinking on how to budget a project. It achieved what we set out to do, thank you."